a Year ago, in Ukraine was officially launched on contact center of the National health service'I of Ukraine to inform about the transformation of the health system'I.
the Service works on global standards and international requirements for the provision of reference services.
by Calling the short number – 1677 – Ukrainians know about the progress of reforms in the healthcare industry, in particular, as funded by health care system'I, how to get state-paid medical care, as institutions enter into a contract with NCSU the like.
Over the year the contact centre received and answered more than 122 thousand calls from patients, doctors, heads of health institutions'I workers of pharmaceutical institutions. Among them – 62 % of cases health workers and health managers and 33% of patients.
the TOP 3 most common questions patients those pertaining to the styling declarations to your doctor – this is of interest to 77 %. Also many are interested in the issue of obtaining free medical services and medicines in the framework of “Affordable drugs” issues and reform in secondary and tertiary level medical care.
Medical professionals most often consulted Wops'related to order changes in contracts, monthly reports of funding.
none of the queries are not left unanswered operators or specialist of NCSU. Queries, answers to which require additional time, are delivered by specialized professionals of NCSU.
Oleg Petrenko, the Chairman of NCSU:
“the national health service'I of Ukraine is the leading institution in the transformation of the health system'I. We are changing the system in favor of the patient. And extremely important for us is the effective feedback'communications. For this year ago our news and information service with a short number 1677. During the year it became a real "Wikipedia" for Ukrainians, in which you can learn all about the work of doctors of the primary new rules for patients, cooperation of medical institutions with NCSU the like. The transformation of the system is ongoing and the national health service'I always'connection with everyone they relate”.