Citizen Appeals

Legislation on Ensuring Citizens’ Rights to Submit Appeals:

• Constitution of Ukraine
• Law of Ukraine “On Citizens’ Appeals”
• Presidential Decree No. 109 of 07.02.2008 “On Priority Measures to Ensure the Implementation and Guarantee of the Constitutional Right to Appeal to State Authorities and Local Self-Government Bodies”
• Cabinet of Ministers Resolution No. 348 of 14.04.1997 “On Approval of the Instructions for Recordkeeping of Citizens’ Appeals in State Authorities and Local Self-Government Bodies, Public Associations, Enterprises, Institutions, Organizations Regardless of Ownership, and in the Media”
• Order of the Ministry of Health of Ukraine No. 549 of 11.03.2019 “On Organizing the Implementation of the Law of Ukraine ‘On Citizens’ Appeals’ in the National Health Service of Ukraine (NHSU)”

How to Submit an Appeal to NHSU:

• Submit an appeal via the online form on the official NHSU website in the “For Citizens” section
• Send an appeal by email: [email protected]
• Send an appeal by mail: 19 Stepana Bandery Avenue, Kyiv, 04073, Ukraine
• Call the NHSU Information and Reference Service at 16-77